When I lived in Kenya I once went to a missionary dentist who had a clinic. The dentist I saw was an American who was visiting on a short term missions trip. He had trouble with the glue used by the clinic because he had not used it before. He had to work hard to lean it off and then start over.
He was assisted by a Kenyan dental assistant who saw his struggles and said “Sorry.” The American dentist responded “It’s okay, it’s not your fault”. The Kenyan assistant was taken aback.
It was a classic case of misunderstanding. When Kenyans say sorry they mean it only as an expression of empathy, not as an admission of responsibility or guilt. The American dentist took it as an admission of responsibility. Furthermore, Kenyans say it all the time, even to mean “excuse me” if they have to squeeze by someone in a tight hallway, for instance. So the Kenyan assistant empathize with the dentist’s difficulty and wanted to express sympathy. Unfortunately, the miscommunication meant that the sympathy wasn’t acknowledged.